Refund policy

Every Totz World piece is made to order specifically for you.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at fedhafrancisca8@gmail.com. 

HOW TO START A RETURN

 1. Email us at fedhafrancisca8@gmail.com with:

 - Your order number

 - The item(s) you wish to return

  - The reason for your return

  - Photos if the item is damaged or defective

  2. We will review your request and respond within 2 business days.

  3. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.


You can always contact us for any return question at fedhafrancisca8@gmail.com. 

 

Damages and issues

 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Because each item is made specifically for your order, we're unable to accept returns or exchanges for:

  • A change of mind
  • Wrong size or color selected at checkout — please check our size guide carefully before ordering
  • Items produced correctly per the order, later decided against
  • Delays caused by incorrect shipping or contact information provided at checkout
  • Sale items and gift cards

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Since every piece is made to order, we don't offer size or color exchanges — please double check your size against our size guide before purchasing. If your item arrives defective or misprinted, we'll replace it with a correct one at no cost to you, following the process above.

Cancellations

Orders can be cancelled for a full refund only before production has started — generally within a few hours of ordering. Once production begins, the order can no longer be cancelled or modified.

Contact us immediately at fedhafrancisca8@gmail.com if you need to cancel.

Refunds

 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days.

 Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fedhafrancisca8@gmail.com

CONTACT US

 For all return, refund, or cancellation queries: 📧fedhafrancisca8@gmail.com

 We're here to help and will always do our best to make it right.